Here you will find answers to the questions we hear most from our customers.
Online – go to rra.texas.gov and click on “Pay My Bill”.
Phone – call 1-833-243-3380.
(All Online & Phone Payments require a 3% convenience fee plus $1.25 processing fee.)
By Mail – P.O. Box 240, Wichita Falls, TX 76307-0240
By Bank Draft – requires returning a draft form with voided check. Payments draft the 10th of the month. There is no fee for in-house drafting
You may receive a call from our automated systems when a Boil Water Notice has been issued or rescinded for your area. You may also receive a call from our customer service department if our systems indicate that you may have a water leak on your property.
Our office hours are 7 am to 4 pm Monday through Friday. We are closed on Federal Holidays.
To report a leak or service outage during our regular business hours call (940) 723-8697. After hours you should contact your District Manager, their direct cell phone number is listed on the back of your bill card.
We would love to hear from you. Please note the Subject Selection includes options for “General Information” ,”Customer Service Inquiry” and “Official Public Information Request”. Selecting the most applicable option will assure that your message will be directed to the appropriate personnel to handle your request.